1. Tell us your needs and location
Tell us your zip code and the service you need so we can match you with a provider in your area.
2. Name Your Price
Tell us how much you’d like to pay. We’ll give you a suggested price to help guide you.
3. Input your availability
Tell us what date and times you’re available. With us, providers work around your schedule.
4. Enter a payment method
You don’t pay anything until your appointment. We just need a card on file to hold the appointment.
5. Submit your request
We’ll let you know as soon as a provider accepts or counters your request. If a provider counters, you can accept or decline the offer.
6. Go to your appointment
Once there’s a match, we’ll send you a confirmation with the appointment details. You pay through us, so there’s no need to pay at the doctor’s office.
Select the one that best describes your insurance coverage:
After placing a request, you can cancel it at any time. If you’ve been matched with a provider, you can still cancel up until 24 hours before the appointment for absolutely no charge!Place a request
When do I pay?
You won’t pay anything until after your appointment starts. We do verify that the payment method you’ve entered is valid and that the funds are there when you place your request. So, you may see an authorization charge, but no money will be taken from your account until 1 hour after the appointment.
Can I cancel my request/appointment?
Yes, you can cancel your request at any time for no cost whatsoever. If you have already been matched with a provider and there is an appointment set up, you can cancel for free up until 24 hours of the appointment. If you cancel within 24 hours of the appointment, you’ll be charged a fee of $25. We unfortunately do not accept cancellations within 1 hour of the appointment start time out of respect for our providers.
How far away will I have to travel to see my doctor?
We try our best to match you with a provider that is close to you based on the zip code you’ve entered, which is usually within 15-20 minutes of travel time. If you find that the doctor we’ve matched you with is too far, you can always cancel your appointment and submit a new request.
How do counter requests work?
If the price you've requested isn't quite right for the healthcare provider, they can 'counter' with a price they’d like to see you for. You can either accept the counter price and book the appointment, or reject the counter. You may receive multiple counters, letting you compare costs, or wait for your original request to be accepted. Receiving or rejecting a counter request won’t cost you a cent. Once you accept a counter request, the normal appointment cancellation policy applies.
What if I don’t like the provider I’m matched with?
If you don’t like the provider you’re matched with, simply cancel your appointment and submit a new request. As long as this is done more than 24 hours from the start time of your appointment, you won’t be charged a cent.
How do you ensure the quality of your providers?
We only allow top-notch providers that have been thoroughly vetted onto our platform. To make sure our providers are quality, we use a third-party platform called Atlas Certified to properly vet and evaluate our providers before they are allowed to take any requests from our valued patients.
How long will it take me to match with a doctor?
For requests that are a fair price, we typically see providers responding within less than an hour of when the request was placed. Our team members are monitoring open requests and always do their best to make sure your request is filled as quickly as possible.